How office phone systems are evolving

office How office phone systems are evolving

The office phone is the axis of almost any business. Employees use it to communicate with each other, with customers, vendors and suppliers. From switchboards and landlines to cell towers and cell phones, electronic communication has forced the office phone to evolve. Today, unified solutions are bringing the office phone and mobile phone closer together.


History of the Office Phone System

The telegraph was the first instant messenger. We may hardly consider a telegraph as cutting edge, but its invention had allowed people to communicate across distance that didn't take a long time.

The telegraph led to the telephone, which eventually led to the emergence of unified messaging. It may be surprising to learn that as far back as 1985, people were using unified communication solutions.

Voice mail and interactive voice response systems came on to the scene in the 1980s, which revolutionised office phone systems. There were even services that read emails, so email and voicemail could be listened to all at the same time.

Current State

In the modern office, almost every meeting invitation comes with a web conference link attached. Workers can choose how they view these remote meetings. While some prefer to log on to web applications and call in via their office phone, others rely on their computer for both audio and visual content. Still, others prefer to do everything over mobile. The more unified communications are, the more options employees have for where and how to work, as well as what devices to use.


Future of the Office Phone

We'll likely see the office phone merge more and more with mobile devices and with computers. As technology advances, it moves toward more integrated devices. The new smart home devices that are so popular today are a great example of the integration consumers want from their technology. People don't want a lot of devices that do a lot of things. They want one or two devices that do everything.

Smart lights, smart doors, and even smart toilets communicate with a central device, the cell phone. Office technology is headed in the same direction. Workers will want to access as many of their applications as possible from one central device. And it's likely that the mobile phone will take on this role. The key is to let workers have the freedom to choose. Everyone is different, and allowing choice in what devices they can use may mean boosting productivity. With unified solutions, this is all possible.

Benefits of Unified Communications

The nature of work is changing. Modern workers, especially millennials, expect to be able to work from anywhere. Technology has made it possible to connect in new ways, from almost anywhere with a WiFi connection. Calls from office phones can be forwarded to mobile devices, conferences and meetings can all be done online, through video chats and online meeting rooms. Everything that was previously only accessible in an office is now optimised for mobile use. Everything you need is now simply a tap away.

Unified communication benefits your staff and ultimately, your business. Your staff are happier, more productive and stay in their positions longer when they have more freedom. Businesses that don't keep up with this trend may be left with a limited talent pool to draw from.

How to Unify Communications

To unify communications in your office, consider the following:

  • Desktop and mobile should be interchangeable. Use applications that allow your staff to forward their calls from an office phone to a cell phone.

  • Web meeting spaces should be mobile friendly. The call and meeting content should be accessible on mobile devices.

  • Adopt a videoconferencing platform - one that your staff can use easily and as often as they want. Don't waste valuable time and resource on something that's too limiting or fails to meet your staff needs.

How OCR-powered scanning can help automate your business and drive productivity

How OCR-powered scanning can help automate your business and drive productivity

Modern printers do a lot more than just produce printed documents. They now have a range of features that can drastically increase productivity in your office, including optical character recognition (OCR). OCR is an incredibly useful tool that comes bundled with most print devices these days and, if implemented properly, allows you to streamline your business operations dramatically.

What is OCR?

OCR is software that works with your scanner to convert the printed characters on your documents into digital text, which can then be stored on your hard or virtual drives. One key benefit of this is that you can then search for documents when you need them, as well as information within them. It's also possible to edit these documents in a word processing program.
It is particularly beneficial when receiving physical documents from outside sources for which you don't have a digital copy, for example, paper-based invoices from your suppliers. Aside from turning printed words into searchable text, you also have a digital version of that printed document which can be stored and retrieved at any time in the future.

How does OCR work?

When we as humans read the text in a document - whether it's on physical paper or our computer screen - we instantly recognise the letters and symbols and the meanings attached to them. OCR does a similar thing by enabling a scanning device to recognise the text from physical documents and interpret it as data. The result is searchable and editable documents, which you can then store in the cloud or on a hard drive.


Why is OCR a game-changer?

Suppose you wanted to digitise a magazine article or a printed contract. You could spend hours retyping and then correcting any mistypes. Or, you could convert all the content into digital format in several minutes using a scanner (or a digital camera) and optical character recognition (OCR) software. As you can imagine, this can save a lot of time and money on manual data entry (and potential frustration!).

In your office, you can leverage OCR in a number of valuable ways, including:

1. Create backups

Let's say you lose, or accidentally erase, an important document like a contract or an invoice. If you have scanned and then stored this file using OCR, you will have a back-up copy that you can find quickly.

2. Make your files searchable

OCR software converts scanned text into a word processing file, which then lets you search for specific documents, or passages of text when you need to refer to them. For example, if you needed to quickly find a historic invoice you could find it effortlessly using a simple computer search instead of having to look through hundreds of paper files.

3. Automate your business processes

Automation isn't a magical inaccessible dream state that only high-tech companies can use to improve productivity. Any business, including yours, can start automating various business processes with the implementation of OCR.

For example, it's possible to set up an office workflow so documents are automatically scanned then sent to a specific department within your business. If an invoice comes in it can be scanned, converted with OCR and then automatically sent to your accounting department for payment, even added straight into your accounting software. Or, if a new order is generated, it can be scanned and automatically sent to your sales team.

4. Direct documents to the right place

Taking this automation a step further, you can utilise OCR, and specifically zonal OCR, to recognise specific areas within a document, and use any key data indicators to automatically file documents or direct them to a specific document management system. For example, if you receive invoices from 50 different suppliers each month, a scanning solution could read the ABN or business name, and in addition to adding these to an accounting platform, could also file them in folders for each specific supplier.

5. Easily edit documents

Once you've scanned a document using OCR, you can then edit the text using a word processing program of your choice. For example, if you receive a contract, you can scan it, convert it to text using OCR, then make edits before sending it back to your lawyer. This can help save a significant amount of time for both of you, which ultimately translates into cost savings.

6. Declutter your office

Using OCR software you can free up physical storage space by scanning and converting your paper documents and storing them in the cloud. If you still require physical copies, you can safely store them in a storage facility and use your digital copies for reference. This can help to declutter your office and ensure you have more efficient back-up systems.

7. Improve accessibility

OCR software is a useful tool to enhance the accessibility of your files. It can be used to give vision-impaired users access to documents by converting them into word processing documents, which can then be read out using text-to-speech software.

The Bottom line

OCR is a great way to automate your business, boost productivity and make your business more profitable. To discuss how to implement OCR in your business, get in touch with us today.

Unified communications – paving the way for the new generations

office Unified communications - paving the way for the new generations

Most of us already know the term millennial, but before long we'll have an even newer influx of workers coming in. A good portion of Millennials are already over thirty and with the next generation, Generation Z, already university age and close to graduating, there's a good chance that they'll make up a large majority of every area of your workforce. With Millennials themselves already making up the biggest share of the modern workforce, the addition of Generation Z will only tilt the scales more toward the younger generations.


Millennials and Generation Z have been around technology for the majority, if not the entirety, of their lives. Things like smartphones and tablets are powerful tools for improving a business, but they aren't just that. They fundamentally changed how many of us live, and that applies more heavily to the younger generations.

1. What the New Generation Wants

The modern workforce isn't interested in being restricted to one area while they work. A desktop computer and corded phone tying workers to their desks is an outdated setup, but working exclusively from a computer isn't the way to go anymore either. What the modern workforce want is to be able to work from anywhere, at any time, and on any device. They want the flexibility to pull out their phone and work during their commute, or continue unfinished tasks whilst having their morning coffee.  To stay connected while away from the office, an effective communication platform is a necessity.

This can be accomplished with modern tools such as instant messaging and unified communications systems. These are tools that let you keep in touch with your colleagues or customers in a number of ways, no matter where they happen to be at the time. Unified communications systems combine in-house messaging apps with video conferencing, collaboration, and traditional calling, and with presence information, you'll have up-to-date information on who's available to collaborate with.

2. The Benefits of Supporting the New Generation

Better Culture

With the freedom granted from this strategy, your employees will be happier and more productive. When employees are happy and fulfilling their desires and needs, they work better with each other and create a positive work environment, leading to improved work culture across the board.

Higher Quality Staff

By adopting modern communications tools, you advertise yourself as a business that values its workers and one that enables flexibility and collaboration. With those qualities, you present yourself as a progressive and attractive workplace for the truly talented and experienced.

Increased Staff Retention

When they don't have to see work as being chained to a desk, employees are more likely to see work in a more positive light. Work doesn't have to be something you just endure and showing your employees that can retain their loyalty.


Improved Customer Service

The improved communication benefits aren't just for employees. You can use these tools to communicate with your customers, and that improves the speed with which you are capable of responding to customer service issues.

Quality Assurance

Unified communications open up a lot of doors for your business. As far as quality assurance goes, it makes collaboration easier than it ever has been before. By making everything more easily accessible, it becomes far more likely for any mistakes to be noticed before key points.

Increasing Sales

By improving communication between your employees and customers, you also improve efficiency. This leads to employees being more capable of putting their focus onto individual customers, and to take on more customers than they might have otherwise.

3. How You Can Support the New Generation

With all of that in mind, there's no better way to support the new generation of workers. With our solutions, we can upgrade you to a more modern office that matches the way that the new generation wants to work.

Office Solutions

This solution includes IT solutions, equipment, and support, and is available for an easy monthly subscription. You'll no longer need to keep to your old outdated systems or have to worry about costly initial fees.

Your staff will have the full package, with a virtual desktop and Microsoft Office. You'll be free to host whatever apps you may need without worry, thanks to our firewall and antivirus filter.

Cloud Solutions

Everything can be moved into the cloud, allowing for that mobile and free work environment that improves the efficiency and retention of the new generation. This allows for remote work, hot-desking, improved collaboration, and even allows employees to work from their mobile phones.

Email Exchange and Telephony Solutions

These solutions will improve your communication capability several times over. With these solutions, you'll find that your ability to communicate not just between employees, but also to customers, can have a profound impact on collaboration and sales.

Unexpected Ways Telematics Can Make Your Life Better


Unexpected Ways Telematics Can Make Your Life Better

Why Telematics makes our lives better

Telematics makes your car safer, keeps you from getting lost, summons roadside assistance at the press of a button, routes you around accidents, auto-dials 000 if you're in the accident, and starts your EV charging at 2 a.m. when rates are cheapest. Those are a few of the features that make up vehicle telematics. But what is telematics? For most users, telematics means navigation, communications, safety, security, and increasingly infotainment.

Basically, telematics is a crash-resistant black box that receives wireless information, information more advanced than broadcast radio, and does something useful with it. Telematics doesn't have to include two-way communication, but most of the good stuff involves going both ways. Usually, there's an embedded cellular modem. Some of the telematics work can be handled by your connected smartphone.

The rise of telematics in the automotive industry has been a huge turning point for fleet efficiency and safety. As it continues to gain momentum, there are a few emerging trends to keep an eye on in the near future.

Data sits at the heart of telematics, but understanding that data and acting on it can be challenging. Expect to see telematics providers present customers with intelligent tools to help weed through raw data.

The unseating of 3G cellular networks is another trend that is likely to see a sharp rise as telematics providers connect to faster 4G, 5G or LTE networks. The switch is bound to trigger device replacements in a number of fleets still using 3G telematics systems over a decade old.

Telematics systems could look to improve integration capabilities with other services or software systems as demand for connected platforms increases. To create a more holistic fleet management system, fleet managers will want a telematics provider that seamlessly integrates with other parts of their business. 

The Benefits Of Vehicle Telematics

All of us. The tech can be used for monitoring complete fleets of vehicles (everything from courier companies to emergency services) and even for tracking stolen cars. Increasingly it's going to be found integrated into 'connected' cars - think a situation where your cars breaks-down, and the AA is automatically alerted and sent data on your car's diagnostics - though the first wave will likely be car insurance firms desperate to offer 'usage-based insurance' policies.

There are a number of ways fleet managers can benefit from integrating a vehicle telematics system into their fleets. Topping the list are:


Vehicle tracking gives organizations visibility into the whereabouts of their vehicles by monitoring the movement or location of a vehicle through a GPS system. This is one of the most common applications of vehicle telematics and is particularly useful for companies that need to keep track of a fleet of vehicles. This same feature can also be used to track powered and unpowered assets, like trailers or reefers.



Most vehicle telematics systems are plugged directly into a vehicle's diagnostic port. This automatically pulls engine data-like fuel consumption, coolant temperature, or engine load-for fleet management teams to easily access. This is also a great way for fleet managers to set up a regular vehicle maintenance schedule. Vehicle telematics providers can identify vehicle faults so fleet managers can know when to bring a vehicle into the shop.


Because vehicle telematics systems monitor and collect data on vehicles, they can also be a great way to gain insight into driving habits. Fleet managers can also create training programs or individual coaching sessions based on telematics data, such as harsh braking or acceleration, to help increase driver safety on the road.

Insurance companies are also starting to use telematics information to accurately assess risk factors and modify insurance premiums accordingly.

Cost savings

Telematics can easily reduce fuel costs across a fleet by identifying trends in driver behaviour and route performance insights that can lead to major increases in fuel efficiency. Without visibility into how drivers are performing in their day-to-day, it can be challenging to coach them on fuel efficiency. Certain telematics systems can also connect fleet managers with drivers in real-time via messages so drivers can easily reroute in case of heavy traffic or another unexpected road delay.

Tracking driver behaviour could help you to identify areas of waste and act upon them accordingly, which ultimately helps towards reducing your fuel bill. Also, with the right fleet management solution, you'll be able to plan the most efficient route for each of your drivers at the touch of a button. This helps to reduce any unnecessary mileage. 


Because they electronically and automatically track vehicle drive-time, telematics systems can make it easier to maintain ELD compliance. Fleet managers can use telematics systems to track records of duty status and certain providers.

Other Features Of Telematics

The tracking system allows organizations to quickly realize many bottom-line benefits, including increased productivity, improved safety, and reduced costs. Whether you're still considering vehicle tracking or looking to switch from your current provider, it's essential to find a provider that meets all of your feature requirements. Not having the right features means you may be behind the curve and won't be able to compete in the long term. 

Real-Time Location Tracking

Location tracking is at the foundation of fleet management. It's where the phrase "dots-on-a-map" was born. GPS vehicle tracking systems began with a need to know where vehicles and assets were at all times for numerous reasons. Awareness of where your drivers, vehicles, and equipment are at any given moment allows you to respond more rapidly to emergencies. It also enables you to make sure you send the right vehicles, people, and resources to the right places. More simply, the number one reason companies need real-time location tracking is for an anti-theft system. Many businesses see an instant, massive return on investment (ROI) even in one instance of recovering a stolen vehicle or asset. 

However, not all fleet tracking systems are actually "real-time" solutions. Some providers only offer periodic updates of their GPS tracking devices. In short, they only send data every two minutes, three minutes, or even longer. So, if it's vital to your business to have actual real-time data, then you need to ask providers how often their tracking device updates. Finding this out is especially important in cases of anti-theft-seconds matter in scenarios of theft. Some vehicle tracking providers even offer tiered options where they charge more for faster updates, much like a cell phone company charges more the more data you use.

Customizable Alerts

Fleet management customizable alerts are always at the top of the must-have vehicle tracking system features. Receiving real-time notifications regarding driving behaviour to vehicle diagnostics can open opportunities for reducing risk and improving efficiency, which goes right to the bottom line. 

For example, real-time tracking alerts regarding wasted fuel because of poor driving habits or high idle times can reveal areas for improvement. These improvements go right to the bottom line when you can reduce fuel costs by even 5-10%.

Customizable alerts range from: 

    • Odd-Hours Alerts: Alerts when vehicles and assets move during a specified time range, i.e., between 10:00 p.m. and 6:00 a.m.


    • Long Idle Times: Alerts when vehicles are idling for a specified time range, i.e., longer than 10 minutes. You can send an additional message telling the driving to shut the vehicle off that time.


    • Speeding Alerts: Alerts when vehicles either travel over a specified speed (i.e., 75 mph) or the posted speed limit of a road. I.e., when they go at least 10 miles per hour (MPH) or more over the posted speed limit.


    • Vehicle Maintenance Due: Alerts when specified vehicle maintenance is due or coming due. These alerts can be anything from oil changes to tire rotations to vehicle inspections. 



Vehicle Maintenance Scheduling

Vehicles are the lifeblood of your operation, so keeping them up and running will always be a top priority. Vehicle tracking systems that can monitor their health will allow you to keep tabs on your vehicles and assets. 

This functionality means spotting new maintenance issues, addressing them immediately, and ensuring that preventive maintenance is scheduled and completed on time. Vehicle downtime can severely impact your business if one or multiple vehicles are out of commission for long periods. 

It's imperative to make sure that vehicles receive the service they need when they need it. Doing this prevents smaller issues becoming catastrophic ones and so that you're not performing repeating maintenance on neglected problems. 

Route Optimization and Scheduling

Today's vehicle tracking systems relieve businesses of the headache and potential mishaps of scheduling drivers' routes with pencil and paper. Before implementing vehicle tracking technology, most companies have issues with overlapping routes, drivers taking a long way, or not sending the closest vehicle to the next job. There can also be significant time wasted communicating with drivers by phone telling them their next stop or updates to their current route.

Vehicle tracking automated dispatch lets drivers know at the beginning of every day where they are going and the route they will take. Vehicle tracking systems arrange routes the most cost-effectively and accompanied by details like customer requests or unique delivery requirements. This feature can streamline communication, increase productivity, and help maintain a high level of customer service by improving arrival times. Most companies using the technology also usually see more revenue to the bottom line because this functionality often translates to their drivers completing more jobs per day.

Route optimization is a natural outgrowth of vehicle tracking systems. It takes into account traffic patterns, accidents, road work, bridge heights, and other factors that impact routes. As a result, you can improve response time, reduce mileage and fuel consumption, fit more jobs into a day, and improve customer service. Real-time data about current conditions gives you the ability to make quick, informed decisions that maintain efficiency and meets customer expectations.

Measuring Vehicle Utilization

Measuring utilization is emerging as a crucial indicator of efficiency and total cost of ownership (TCO) for vehicles. 

Knowing which vehicles and how often they are used - particularly in shared-services operations - is vital in measuring whether you have the right kind and the correct number of vehicles. Fleet tracking systems are the only way to measure this critical metric. Trying to do so with an Excel spreadsheet will likely lead to perpetuating inefficiencies, which could increase budget outlays for vehicles not in use.

Vehicle tracking systems provide comprehensive utilization reports that give you all the necessary data to make informed decisions about your vehicles and assets. It might translate into a need for right-sizing your fleet, or simply improving your vehicle efficiency. 

Which Vehicles Can Telematics Be Used For?

Telematics is a versatile technology, both in the number of functions, it can perform and the range of different vehicles and other assets with which it can be used. It is suitable for use with the following vehicles and assets, among others:

    • Cars: As well as performing important productivity and vehicle maintenance functions for company car and sales fleets, telematics is also used to monitor private mileage and ensure health and safety compliance, an essential part of employers' duty of care.


    • Cargo vans/pickup trucks: Used for functions including job dispatch and routing, on-site time reporting, timesheet reporting, proof of delivery solutions, monitoring unauthorized vehicle use and tracking driver behaviour.


    • Single axle/tractor units: Here, telematics helps with route optimization and scheduling, driver hour management, fuel management and driver behaviour reporting.


    • Buses and coaches: Telematics provides assistance with driver hour management, route optimization and scheduling, fuel management (including engine idling), integration of services (through, for example, time of arrival notifications) and driver behaviour reporting.


    • Heavy equipment: In the construction industry, telematics is used for heavy earth-moving equipment. Here it serves to boost job site productivity by tracking equipment utilization, enabling preventative maintenance and reducing fuel burn.


    • Specialist vehicles: Telematics is also widely used for a range of specialist vehicles, including dump trucks, tow trucks and cement trucks. Among other benefits, the technology provides a better understanding of vehicle activity through power take-off, where mechanical power is transferred to another piece of equipment (such as the cement mixer on a cement truck, for example).


It is this sheer versatility of telematics that has guaranteed it an instrumental (and expanding) role in fleet management for the long term. It is already delivering major improvements to safety, productivity and ultimately profitability, and it is only likely to become more central in the years ahead. Those businesses across the world that integrate telematics systems into their operations can expect to continue to reap significant rewards.

Ultimate VoIP Advantages and Disadvantages


Ultimate VoIP Advantages and Disadvantages

The "Goods" and "Bads" of VoIP

Voice over internet protocol (VoIP) lets you make voice calls over the internet instead of a regular landline or mobile network. This technology goes by many names. The list includes broadband phone service, broadband telephony, internet telephony and IP telephony.

The term "VoIP" may seem unfamiliar. But the chances are that you've made calls using this technology without knowing. Popular apps like Skype, Viber, LINE, FaceTime, WhatsApp and Facebook Messenger all use VoIP to facilitate voice calls.

There has been an upsurge in the popularity of VoIP technology in the last couple of years. That's because of its low cost, convenience and value-added benefits compared to regular phone service. VoIP gives users the ability to make video calls and other forms of digital communication. It's no wonder it's fast becoming the communications technology of choice.

The technology enables people to make and receive calls over the internet instead of using more traditional phone systems. The biggest advantage is the ability to make calls anywhere in the world, regardless of what phone systems are in place, or the quality of available phone signals. In this new world of coronavirus-related lockdowns and restrictions, such versatility advantage and ease of communications is more important than ever.

There are, however, disadvantages to using VoIP, as with any system of this kind. It's all about weighing these drawbacks up and comparing them to the benefits to decide whether it is the right system for your specific business or individual circumstances. 

Different Types of VoIP

Generally, VoIP centres focus on digitally transmitting communications as data packets via the internet. There are several ways this process can occur. Each has its level of complexity that impacts the ease of deployment and maintenance. To help you determine the best fit for your business, let's take a close look at the different types of VoIP technology.

Integrated Access

They integrated access functions like traditional phone lines. The only difference is the smooth integration between the VoIP software and your phone system. Integrated access lets businesses enjoy superior communications features using existing legacy phone systems.

This reduces the total cost of implementation. Meaning, you do not have to buy new hardware. You get to keep your old equipment and phone number while enjoying access to VoIP's advanced telecommunications features.

Session Initial Protocol (SIP)

SIP trunks act as digital pathways for voice communication. They enable businesses to leverage existing phone hardware while enjoying the benefits of VoIP. SIP trunk flexibility allows for easy integration with private branch exchange (PBX) telephone systems and cloud technology.

This results in users increasing their communications flexibility. They can take advantage of shared lines by transmitting voice and video information across data networks. Since all communications data goes through a network, you can use SIP trunks as a replacement for analog phone networks. Or you can integrate your legacy phone systems with SIP trunking using a VoIP gateway.

This reduces the cost of implementing VoIP technology. That's because there's no need for physical phone lines and communications hardware. What also makes SIP trunks such an attractive option for business is its pay-as-you-go model. You only pay for minutes used, resulting in considerable cost savings on business communications.



Hosted IP Private Branch Exchange (PBX)

Hosted IP PBX is one of the more popular forms of VoIP technology. Vendors host and operate a private branch exchange. This enables them to offer unified communications solutions to businesses and individuals. To get access to the vendor's VoIP service, all you need to do is connect to the cloud-based PBX network through the vendor's IP network.

The vendor maintains all hardware needed for communications off-site. Also, the vendor takes care of hardware and software maintenance, upgrades and security. This removes the need for businesses to buy and deploy phone system hardware. It also reduces the cost of training and maintenance.

Hosted IP PBX vendors like 8x8 provide clients with access to a user-friendly control panel. This is where they can track and manage their phone systems. The panel usually comes with valuable add-on features such as auto attendants, call queueing, on-hold music or messaging and many more.

Managed IP PBX

This VoIP technology bears a lot of similarities with hosted IP PBX. A third-party provider manages and maintains a unified communications solution. But the business manages the phone hardware on-site. The PBX provider collects a monthly fee based on the number of phone lines to install, configure and update. The fee also includes the upgrade of needed equipment to facilitate VoIP communication.

After a thorough review of the different types of VoIP services, you can decide on the system that best suits your business needs. Managed IP PBX best fits businesses that are unable or unwilling to buy and operate on-premise VoIP systems themselves. Some enterprises want more control over their communications. If they have the wherewithal to install and manage the technology in-house, SIP trunks are a good fit.

The most suitable VoIP solution for small and medium businesses is the cloud-based hosted IP PBX system. This VoIP service frees you from the administrative headaches and cost of managing VoIP services on-premise. All you need to do is choose the hardware and software that works best for your use case. Then relegate the hassle of deploying and managing the underlying VoIP technology to your carrier.

Advantages of VoIP



This technology leads to greater financial savings. This happens because there exists only one network carrying the voice and data provided by only one supplier. If you have a broadband Internet connection (DSL or cable), you can make PC-to-PC phone calls anywhere in the world for free. If you wish to make a PC-to-phone connection, there's usually a charge for this but probably much cheaper than your regular phone service.

The first piece of good news when it comes to comparing VoIP advantages and disadvantages is the costs involved. Where data used to be very expensive in the early days of internet communications, the costs have plummeted as it became more and more ubiquitous. Once the system has been set up and installed, calls between two or more VoIP set-ups are free. There can be costs involved in calling between VoIP and a landline, but these are normally much lower than between two landlines.

Additionally, there is also no separate line rental that you would need to pay with a traditional phone, as the VoIP system links to your existing internet connection as part of your contract. You have one account and one bill for your internet services.

Some comparisons put the potential cost-savings you could achieve as high as more than half an existing landline or private branch exchange (PBX) phone system invoice.


VoIP offers a great deal of flexibility. The only limit is your available bandwidth when it comes to the length and frequency of your calls. You can also add far more phones to the system to connect an entire business and its employees easily through a private internal phone network.

For organisations that need to stay connected, such as call centres and other businesses that speak to the public on a regular basis, having this flexibility is essential for ongoing financial viability, agility and growth.

The versatility continues when you come to consider office layouts and the physical expansion of your workforce. If they are all connected to a cloud-based VoIP system, they no longer need to be tied to a landline at a desk - remote working, hot-desking and operating from home suddenly become far more viable.

Quality of performance

As long as your internet connection so reliable and your bandwidth is decent, you can more or less guarantee high quality of sound and connectivity. It should be at least the same, but most likely better than the traditional telephony equivalent.

Gone are the days of long-distance calls sounding crackly or muffled - VoIP is not affected by the geographical distance between two people making a call when they are both using VoIP to do so. You can also make and receive multiple simultaneous calls without compromising on sound quality with VoIP.

The portability of VoIP also helps your own performance to improve - you can use the same number wherever you are to give clients essential continuity and reassurance, and you can rely on the fact that you can contact people exactly when you need to, no matter where you are or what the local provision is for telephone services. If your business changes location, even to a different country, you can keep the same number too.


As already mentioned, a huge benefit to installing VoIP for voice calls is its accessibility. You are no longer restricted geographically to where there is an existing phone signal. Distance and location make no difference to performance or cost, so long as both ends of the voice call have and are using an internet connection for the VoIP connection.

You don't have to arrange for extra copper wiring to be installed, or any of the rigmarole that can accompany expanding a PBX or landline phone set-up. All you need is a single Ethernet connection that links your business to the VoIP system.

To get started on a VoIP call, simply log into your broadband account, enter the number you need, and the conversation can begin. This ease of use and lack of complicated hardware also helps when you are travelling or based away from home and don't have easy access to a phone line.

Additional functionality

Many traditional or alternative telephony business models are built on upselling additional functionality to customers who are seeking a better experience with their voice calls. This can soon add up the costs of connectivity. Extras such as video conferencing, call forwarding, caller-ID services, call waiting, and three-way calling are all extremely useful for both small and large businesses but often come at a higher price.

VoIP also offers a whole raft of additional features like these in with the standard rate and call provision. You don't have to add everything at the start. You can pick and choose what features you will need and add more as you go on.

Making the system extremely scalable and an attractive proposition for businesses seeking to grow. It enables users to send data such as documents and images at the same time as speaking, making collaborative working at a distance much easier for everyone involved.

As coronavirus has brought remote and home working to the fore, these types of features will remain or paramount importance for a long time to come when it comes to staying in touch with employees, colleagues and clients around the world.

Disadvantages of VoIP

Everything that has an advantage has its disadvantages. VoIP telephony is not exempt from this rule.

Here are the downsides associated with the VoIP service you need to be aware of:

    • Reliable Internet Connection Required


    • Latency and Jitter


    • No location tracking for emergency calls



Reliable Internet Connection Required

For starters, your VoIP service is only as good as your internet connection. If your network bandwidth is low, the service is bound to suffer.

VoIP doesn't use as much bandwidth as you might expect. It's essential that VoIP devices receive low latency on your network. Each device should have at least 100 kbps upload speed available. A good connection has less than 70ms ping and jitter, which measures the latency and stability of your internet connection.

The bandwidth your business needs will depend on the number of concurrent calls you plan on making. The best way to determine this is to run a bandwidth test on your current network.

Latency and Jitter

Aside from speed, there are other connection issues any internet-based technology can face: latency and jitter.

When communicating online each message (whether it be email, video, or audio) is broken into bits of data called "data packets." These packets are then reassembled at their intended destination to create the original message.

Latency and jitter are when these data packets either hit delays in transmission or get improperly re-assembled. These issues might not even be with your network; major internet backbones modify data routes to deliver traffic reliably, fastest path to a destination. These changes happen automatically with no involvement on your part.

Why latency and jitter occur

    • Poor Internet connection - VoIP requires more bandwidth than regular web surfing. So, if you find your Internet speed wanting, it might be a good time to have an honest conversation with your ISP.


    • Inadequate router - For VoIP service to run smoothly, it needs a specialized VoIP router. This is a router configured for packet prioritization so that it affords higher priority to voice traffic over data.


    • Insufficient cables - Ethernet cables come in a range of categories or power levels. For VoIP, it's best to use a Cat-5e Ethernet cable or higher. Lower cables may not be able to operate at high enough speeds.


How to fix latency and jitter issues

    • Enable jitter buffering 


    • Opt for high-speed Internet - Contact your internet provider about available bandwidth options.


    • Upgrade ethernet cables - Use a CAT-5e or CAT-6 Ethernet cable on all VoIP devices.



Limited Location Tracking for Emergency Calls

Location tracking is the final con of VoIP. Because of VoIP's portability and accessibility, it's difficult for third parties to pinpoint where a call originates.

The calls come from an IP address with no GPS data or cell tower information to track. While 99% of callers don't need this information, this does create an issue for emergency services like 911. You'll need to communicate where you are in an emergency.

Need Help With Your Business Phones?  Claim A Free Consultation Now With A Specialist For Expert Guidance

Top Best Photocopier Brands


Top Best Photocopier Brands

Table of Contents
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    Every business, from small to global, needs printers and photocopiers. We have compiled a list of the top nine brands (In no particular order) for you to consider when making your printer and photocopier purchase.

    Photocopying is one of the most time saving, efficient, and effective use of technology today. It makes work easier and has great outcomes, such as adding special effects or using different ink colours and printing as many copies as you wish.

    With so many models and brands on the Australian market, it may look like a daunting task to compare photocopier suppliers. Although each manufacturer catches up fast on the technological breakthroughs of the competition, and although the gap in prices between photocopier suppliers may tend to become minimal because of the raging commercial war, suppliers have managed to keep their identities. Some are still renowned for their printing quality, and others better cater to the needs of volume printing. Some manage to keep an edge in the price-performance ratio for small business customers; others develop innovative solutions for special requirements.

    What are Australia's top photocopier suppliers in 2021, and how did they manage to stay different from each other, in terms of features or prices? Why is getting the perfect copier for one's needs more than about choosing the right model and make and how to get the perfect match?

    If you're looking for the best digital copiers of 2021, then you've come to the right place, as on this page we've ranked the best photocopiers money can buy.

    There are plenty of reasons why you'd want the best digital copier your budget will allow. Modern offices will find plenty of reasons to use a fast and dependable photocopier. On this page, we'll list the best standalone digital copiers, as well as affordable and convenient multifunction printers (MFPs), which combine printing and scanning functionality in one device and slash the cost of producing printouts using inkjet or laser technologies.

    In the past, MFPS had a bit of a bad reputation as a 'jack of all trades', but they have made significant improvements both in terms of quality, value for money and onboard features.

    From usage tracking to improve security, auto duplex, mobile and wireless printing or digital touchscreen display, there's now a flurry of options available on the market, for the occasional printout and mailing all the way to digital agencies.

    What To Consider When Buying A Photocopier?

    Below are five points to consider when putting together your checklist

      1. Can the photocopier your business is considering handle the capacity needed?



    Photocopiers in the shape of multifunction printer come in all shapes and sizes. Many are aimed at the domestic market. Look closely at the stated capacity and match this to your business' workload.

      1. How important is the quality of scanning and printing?



    Many of the latest photocopiers using advanced print technologies that were, up until a short time ago, only found in high-end printers. If possible, look at samples of print and scanned output before making your choice. Many vendors now offer the option of sending samples by post.

      1. Is fax capability needed?



    Fax is far from a dead communications medium, with many large businesses still needing it. Look at the fax capability of the MFP, which today is likely to use the cloud as well as a direct dial to another fax machine.

      1. Will your company need to manage sensitive information?



    Access to the features of a photocopier should be controlled with PIN numbers or passwords. Also, ensure that the MFP only prints the required copies to ensure data security. And think about whether the USB port should be disabled to mitigate any risk.

    Does your Business require remote printing?

    With the rise of BYOD (Bring Your Own Device), printing from mobile devices is fast and efficient. Look closely at the apps that will use the photocopier to ensure these connect securely. An MFP can be a cost-effective asset that a business can build its workflow around.

    With digital copiers now coming with a number of configurations, it's critical to assess your business' needs and match them to the right one.

    Getting the right photocopier, from the right photocopier provider

    The name and reputation of the copier supplier may be an important factor to choose the right hardware, but it's certainly not the only one. Depending on business needs, specific models need to be chosen. Finally, the question of print services and rental or lease plans also dictate the need to choose the right copier supplier.

    Getting The Right Model

    Selecting a model is even more difficult than choosing a photocopier supplier because photocopier suppliers are just one factor among many, which need to be considered.

    Getting the right photocopier is about defining one's needs as precisely as possible:

    - The need for fast copies or fast printing is evaluated in terms of pages per minute or ppm: below 15 is slow, 30-40 is ok for most business needs, over 50 is fast. Entry-level laser copiers may now no longer be faster than high-end inkjet multifunction printers sold at the same price point,

    - Type of documents to print. If it's a majority of the text, a black-and-white machine is good enough, with maybe a distinct, small printer for the occasional colour printing needs. If photos need to be printed frequently, colour inkjet printers are still more interesting than laser copiers.

    - Paper size. The gap between A4-only machines and A3-capable copiers is a significant one, which could define the border between multifunction printers and proper office copiers. A3 photocopiers are usually free-standing machines offering all the bells and whistles of fast printing speeds, volume printing, binding, stapling...

    - Number of pages per month. This directly affects cost-per-page. Over 1,000 copies per month, laser copiers are normally far more economically interesting than inkjet machines.

    - Connection type. While multifunction printers with Wifi or Ethernet connectivity may be good enough for small companies, their USB-only versions should be discarded as they can't be shared between multiple workstations.

    - Multitasking capabilities. It's good if multiple users can be connected to the copier, it's better if they can use it at the same time.

    - Cost-per-page is, therefore, a key factor. The price of consumables like ink toners or cartridges or ink refills should always be checked together with the price of the photocopier.

    - Availability of these consumables is also a key issue. Even if the copier is cheap and the ink affordable, no one wants to drive 10 miles just to get the right toner when there's an emergency need.

     Entry-level photocopiers such as desktop units may cost as little as $100, but their page-per-minute rate is relatively low. In general, free-standing multifunction printers (MFPs), which are able to scan and print as well as copy in A3 and A4 sizes, start around $1,000 for mid-range machines processing up to 50 pages per minute with a good resolution. These machines suit most companies, but technologically advanced models for copy professionals are much faster and more expensive, sometimes reaching $40,000.

    Even more important than choosing the right photocopier supplier choosing the right photocopier provider.

    Corporate or even small business needs may end up identifying very expensive copiers which require an enormous investment. Regardless, any copier requires usual maintenance jobs and frequent replacement of consumables, which takes an awful lot of time off normal business activity if done by the user. And that's when the user even knows how to perform these technical tasks.

    This explains why business customers rarely buy their copiers from B2C outlets, offline or online. They rely on photocopier providers, who distribute the machines of the major photocopier suppliers mentioned in the first part of this article, offering photocopier rental or photocopier leasing plans, and managed print services - comprehensive maintenance and service contracts. A minority of photocopier suppliers such as Canon in the UK also directly propose these solutions. Still, they may not represent the best service and financing deals for their own machines.

    Tips for selecting the right photocopier provider include looking into:

      • Customer feedback and reputation,


      • The proximity of the provider, so it can be there when needed quickly,


      • Customer service availability - free or paying telephone hotline, e-mail only...


      • Servicing options - what is included, what isn't, especially concerning in-person technician interventions,


      • All the fine print of the contract, so that the customer doesn't find himself locked in a punishing relationship,


      • Provisions regarding the termination of the contract are especially important,


      • As are provisions regarding supplies of consumables (some contracts prohibit independent replacement by the customer, forcing him or her to buy excessively priced consumables from the provider).


    For all these reasons, it's always a good idea to request as many quotes from photocopier providers as possible. Services like Companeo make it easy to get quotes and compare the best photocopier providers in the UK.

    Top 10 Photocopier Brands




    Ricoh was established in London in 1980 as a market for copiers, printers, scanners, facsimile and office equipment. It continues to provide these services through a network of dealers and distributors.

    Ricoh has won many awards for its environmental approach in the business. Its first award came in 1987 when the Telford, Shropshire plant won the "Queen's Award for Environmental Achievement". In recent years, Ricoh has received the 'Climate is Business' Award, the 'World Environment Centre Gold Medal' and two Ruban d'Honneur prizes in the area of Environmental Awareness.

    Ricoh was the first manufacturer to introduce multifunctional products, releasing the first one in 1988. It was also the first in the industry to introduce a multifunctional copier that was made from 50 per cent plant-based materials.

    Ricoh has been awarded the Global 100 Most Sustainable award for eight years in a row.


    Sharp was founded in 1912 by Tokuji Hayakawa, who invented the first mechanical pencil. He called this pencil the Ever-Sharp, and thus the Sharp Company was born.

    Sharp believes that since it makes products that rely on energy, it should create energy as well. To this end, it has been developing solar technology for over fifty years and is still considered to be an industry leader in this area.

    Sharp revealed its first photocopier in 1972 and in the nineties came out with a full range of digital copiers and multifunction systems. It offers everything from space-saving copiers to high-speed black and white and colour multifunctional printers.

    Konica Minolta

    Konica Minolta Business Solutions (UK) Ltd is part of the Konica Minolta Corporation that spans 35 countries. The UK office is an operating subsidiary for the sale and marketing of Konica Minolta Office and Print Production technologies. It offers imaging systems and solutions through a direct sales force and a partnership with a network of independent dealerships. Konica Minolta has over 100 independent dealerships throughout the country.

    Konica Minolta offers everything from an entry-level multifunctional device to high volume print production systems for commercial print applications. Its printers and copiers come in black and white, colour and wide format.

    Konica Minolta has won a number of Green Business Awards, proving its commitment to environmental best practices. Its high speed bizhub PRO and bizhub PRESS printing systems are examples of systems that perform at top speed while maintaining durability and reliability.


    Canon Ltd is a sales and marketing branch of Canon Inc, a global company that originated in Tokyo, Japan. The head office of the UK branch is in Surrey. Other offices are in Belfast, Birmingham, London, and Livingston (Scotland).

    In the 1930s a small group of dedicated scientists decided to establish its presence in camera technology. This group became Canon and has now grown to be a household word in many countries.

    The UK branch of Canon was opened in 1976, focused on selling calculators, micrographic equipment and copiers for the business market. Today, Canon has made a name for itself in the office industry with its high-speed, high-quality printers and copiers.

      • Canon i-Sensys MF735Cx


      • Fast and fully-featured laser AOI


      • Category: 4-in-1 colour inkjet printer | Print speed: 27ppm | Paper sizes: up to A4 | Paper capacity: 250 | Weight: 26.5k


      • Fast print speed


      • Excellent photocopier


      • Noisy in operation


      • Insensitive touchscreen


    Canon is aiming this mid-priced device at the small to medium-sized business by loading it with key features and giving it a fast photocopy speed. There's room for 250 sheets of paper in the main tray, plus 50 more in the multipurpose tray. It makes a fine photocopier with dual-sided scanning and duplex printing and makes it easy to print and scan via the cloud thanks to Canon's helpful companion app for iOS/Android devices.

    Toshiba TEC Corporation

    Toshiba is part of the global company Toshiba TEC Corporation. It was created in 1999 when the TEC Corporation merged with the copier and MFP division of the Toshiba Corporation. In the UK, Toshiba TEC is headquartered in Chertsey, Surrey.

    Toshiba teamed up with KIP UK to bring Toshiba's customers wide-format multifunction printing. The KIP 3100 wide-format MFP is highly versatile and colour capable. Toshiba offers a wide range of other printers and multifunction systems as well.


    Xerox was founded in 1906 and is based in Connecticut, United States. It now has a presence in over 160 countries. Xerox has developed small multifunction printers and copiers that suit the needs of smaller businesses. The newest technology is always used by Xerox while maintaining functionality throughout its line of products.

    One innovative step Xerox has made is the introduction of solid ink. Solid ink was invented in1986 but not brought to market until 1991. Xerox is the only company which currently offers this ink.

    Solid ink is easy to use and produces great quality colour prints. It also generates 90 per cent less waste than laser printing and helps you save up to 70 per cent on your colour printing needs. It costs less to manufacture and takes up less storage space than traditional ink. It is truly a remarkable step in the right direction towards saving you money while still maintaining green concepts.

    Xerox WorkCentre 6515

      • Sophisticated laser photocopying, at a price


      • Category: 4-in-1 colour inkjet printer | Print speed: 28ppm | Paper sizes: up to A4 | Paper capacity: 300 | Weight: 30/7kg


      • Sophisticated touchscreen


      • Feature-rich printing


      • Not the fastest Xerox


      • Limited paper capacity


    By Xerox standards, this is a modest machine, but it has an impressive specification that will meet the demands of any small to medium-sized business. Xerox makes faster printers than this, but the consistent quality of colour and monoprints here is impressive, and its photocopying skills are among the best of any four-in-one we've tested. The intuitive touchscreen interface is another plus point that gives easy access to a wealth of features such as dual-sided scanning and a broad selection of security features. This feels like a premium product, and modular upgrades well support it.



    Samsung began as a small export business in Taegu, Korea. Samsung has now grown into a worldwide business and is a household name in many countries. Most people recognise Samsung as a leader in phone technology, but it is making a splash in the business world as well.

    Samsung is considered a leader in digital appliances and has created a full line of printers and copiers for any size business. It offers wireless and Ethernet printers, as well as Energy STAR printers to save you money and reduce energy costs.

    The mobile print app is a newer innovation by Samsung that has proven this company stays on top of technological trends. With the app, you can wirelessly print from anywhere. It's the perfect blend of high-tech office printers and copiers and top-notch phone technology.

    Samsung has won numerous awards over the years, including making it into the Guinness Book of World Records for its TV Phone and Watch Phone.


    DEVELOP GmbH branded copiers are only distributed in the UK through DeSales. DEVELOP is actually a branch of Konica Minolta. DeSales offers competitive pricing and 24-hour delivery of the DEVELOP copiers.

    DEVELOP promises quality, cost savings and user-friendliness. For individual users and small business, it offers everything from printers that print less than 21 pages a minute to high-speed printers that are capable of over 41 pages a minute. Its production line of printers offers speeds of 92 pages per minute. Monochrome and colour system options are also available.

    Kyocera Document Solutions Limited

    Kyocera opened its Reading headquarters in 1988 and later opened a support centre in Milton Keynes and a technology suite in London. It sells Kyocera Document Solutions in the UK and the Republic of Ireland through a vast network of dealers and resellers.

    The original product of Kyocera was technical ceramics. Dr Kazuo Inamori realised that ceramics had huge potential for technology and established Kyoto Ceramics. He later founded Kyocera, and it continues to be a leader and the foremost manufacturer of ceramic components for technological devices.

    Kyocera is dedicated to sustainability, which is shown in its ECOSYS printer technology. This uses long-life drums and developers that are guaranteed to last for the life of the printer. Every single model also complies with Energy Star standards. The workgroup printers by Kyocera also emit absolutely no ozone, and every single plastic component is easily recycled.


    Epson is a Japanese electronics and imaging equipment brand related to Seiko since its inception in 1942. Epson is one of the most innovative companies in the field of printers, and many of the technologies it introduced have become industry standards. Epson invented piezoelectric crystal inkjet printing technology, which is still a company special. Epson also introduced ink tank printers, cutting the need to replace cartridges and lowering ink consumables cost by 90%.

    Top 40 Cloud Computing Interview Questions & Answers


    Top 40 Cloud Computing Interview Questions & Answers

    Table of Contents
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      What are the advantages of using cloud computing?

      The advantages of using cloud computing are

        • Data backup and storage of data


        • Powerful server capabilities


        • SaaS ( Software as a service)


        • Information technology sandboxing capabilities


        • Increase in productivity


        • Cost-effective & Time saving



      Mention platforms that are used for large scale cloud computing?

      The platforms that are used for large scale cloud computing are




      Explain different models for deployment in cloud computing?

      The different deployment models in cloud computing are

        • Private Cloud


        • Public Cloud


        • Community Cloud


        • Hybrid Cloud



      What is the difference between cloud computing and computing for mobiles?

      Mobile computing uses the same concept as cloud computing. Cloud computing becomes active with the data with the help of the internet rather than the individual device. It provides users with the data which they have to retrieve on demand. In mobile, the applications run on the remote server and access storage and management.

      How a user can gain from utility computing?

      Utility computing allows the user to pay only for what they are using. It is a plug-in managed by an organization that decides what type of services must be deployed from the cloud.

      Most organizations prefer a hybrid strategy.

      For transport in the cloud, how you can secure your data?

      To secure your data while transporting them from one place to another, check that there is no leak with the encryption key implemented with the information you are sending.

      What are the security aspects provided with the cloud?


        • Identity management: It authorizes the application services


        • Access control: permission has to be provided to the users to control the access of another user who is entering into the cloud environment.


        • Authentication and Authorization: Allows only the authorized and authenticated user only to access the data and applications



      List out different layers which define cloud architecture?

      The different layers used by cloud architecture are

        • CLC or Cloud Controller


        • Walrus


        • Cluster Controller


        • SC or Storage Controller


        • NC or Node Controller



      What are system integrators in Cloud Computing?

      In Cloud Computing, systems integrator provides the complicated process strategy to design a cloud platform. Integrator allows creating more accurate hybrid and private cloud network, as integrators know the data centre creation.

      What is "EUCALYPTUS" stands for?

      "EUCALYPTUS" stands for Elastic Utility Computing Architecture For Linking Your Programs To Useful Systems."

      Explain what the use of "EUCALYPTUS" in cloud computing is?

      "Eucalyptus" is an open-source software infrastructure in cloud computing, which is used to implement clusters in the cloud computing platform. It is used to build public, hybrid and private clouds. It can produce your own data centre into a private cloud and allows you to utilise its functionality to many other organizations.

      What is the requirement of a virtualization platform in implementing the cloud?

      A virtualization platform in implementing cloud requires to

        • Manage the service level policies


        • Cloud Operating System


        • Virtualization platforms help to keep the backend level and user level concepts different from each other



      Before going for a cloud computing platform, what are the essential things to be considered by users?


        • Compliance


        • Loss of data


        • Data storage


        • Business continuity


        • Uptime


        • Data integrity in cloud computing



      Mention some open source cloud computing platform databases?

      The open-source cloud computing platform databases are





      What are the security laws which are implemented to secure data in a cloud?

      The security laws which are implemented to secure data in the cloud are

        • Processing: Control the data that is being processed correctly and entirely in an application


        • File: It manages and controls the information being manipulated in any of the files


        • Output reconciliation: It controls the data which has to be reconciled from input to output


        • Input Validation: Control the input data


        • Security and Backup: It provides protection and backup it also controls the security breaches logs



      Mention the name of some large cloud providers and databases?





      Explain the difference between cloud and traditional datacenters?


        • The cost of the traditional data centre is higher due to heating and hardware/software issues.


        • Cloud gets scaled when the demand increases. The majority of the expenses are spent on maintaining the data centres, while that is not the case with cloud computing.



      Explain what are the different modes of software as a service (SaaS)?


        • Simple multi-tenancy:  In this, each user has independent resources and are different from other users, it is an efficient mode.


        • Fine-grain multi-tenancy: In this type, the resources can be shared by many, but the functionality remains the same.



      What is the use of API's in cloud services?

      API's ( Application Programming Interface) is instrumental in cloud platforms

        • It eliminates the need to write the fully-fledged programs


        • It provides the instructions to make communication between one or more applications


        • It allows easy creation of applications and links the cloud services with other systems



      What are the different data centres deployed for cloud computing?

      Cloud computing consists of different datacenters like

        • Containerized Datacenters


        • Low-Density Datacenters



      In cloud computing, what are the different layers?

      The different layers of cloud computing are:

        • SaaS: Software as a Service (SaaS), it provides users access directly to the cloud application without installing anything on the system.



        • PaaS: Platform as a service, it provides a cloud application platform for the developers



      How important is the platform as a service?

      Platform as a service or PAAS is an essential layer in cloud computing. It provides an application platform for providers. It is responsible for providing complete virtualization of the infrastructure layer and makes it work like a single server.

      What is a cloud service?

      Cloud service is used to build cloud applications using the server in a network through the internet. It provides the facility of using the cloud application without installing it on the computer. It also reduces the maintenance and support of the application, which are developed using cloud service.

      List down the three basic clouds in cloud computing?


        • Professional cloud


        • Personal cloud


        • Performance cloud



      Infrastructure as a service, what are the resources that are provided by it?

      IAAS ( Infrastructure As A Service) provides virtual and physical resources to build a cloud. It deals with the complexities of deploying and maintaining of the services provided by this layer. Here the infrastructure is the servers, storage and other hardware systems.

      What are the business benefits involved in cloud architecture?

      The benefits involved in cloud architecture is

        • Zero infrastructure investment


        • Just in time infrastructure


        • More efficient resource utilization



      What are the characteristics of cloud architecture that separates it from the traditional one?

      The characteristics that make cloud architecture above traditional architecture is

        • According to the demand, cloud architecture provides the hardware requirement


        • Cloud architecture is capable of scaling the resource on demand


        • Cloud architecture is capable of managing and handling dynamic workloads without failure



      Mention what the difference between elasticity and scalability in cloud computing is?

      Scalability is a characteristic of cloud computing through which increasing workload can be handled by increasing in proportion the amount of resource capacity. Whereas elasticity is one of the characteristics that highlight the concept of commissioning and decommissioning a large amount of resource capacity.

      Mention the services that the Window Azure Operating System provides?

      Window Azure provides three core services which are given as

        • Compute


        • Storage


        • Management



      In cloud architecture, what are the different components that are required?


        • Cloud Ingress


        • Processor Speed


        • Cloud storage services


        • Cloud provided services


        • Intra-cloud communications



      In cloud architecture, what are the different phases involved?


        • Launch Phase


        • Monitor Phase


        • Shutdown Phase


        • Cleanup Phase



      List down the essential characteristics of cloud computing?


        • Elasticity and Scalability


        • Self-service provisioning and automatic de-provisioning


        • Standardized interfaces


        • Billing self-service based usage model



      In cloud architecture, what are the building blocks?


        • Reference architecture


        • Technical architecture


        • Deployment operation architecture



      Mention in what ways cloud architecture provides automation and performance transparency?

      To provide performance transparency and automation, there are many tools used by cloud architecture. It allows managing the cloud architecture and monitor reports. It also allows them to share the application using cloud architecture. Automation is the critical component of cloud architecture which helps to improve the degree of quality.

      In cloud computing, explain the role of performance cloud?

      Performance cloud is useful in transferring the maximum amount of data instantly. It is used by professionals who work on high-performance computing research.

      Explain hybrid and community cloud?

      Hybrid cloud: It consists of multiple service providers. It is a combination of public and private cloud features. It is used by the company when they require both private and public clouds.

      Community Cloud:  This model is quite expensive and is used when the organizations have common goals and requirements and are ready to share the cloud service's benefits.

      In the cloud, what are the optimizing strategies?

      To overcome the maintenance cost and optimize the resources, there is a concept of three data centres in the cloud that provides recovery and backup in case of disaster or system failure and keeps all the data safe and intact.

      What is Amazon SQS?

      To communicate between different connectors, Amazon SQS message is used, between various components of AMAZON, it acts as a communicator.

      How buffer is used for Amazon web services?

      To make the system more efficient against the burst of traffic or load, the buffer is used. It synchronizes different component. The component always receives and processes the request in an unbalanced way. The balance between various components is managed by the buffer and makes them work faster to provide faster services.

      Mention what Hypervisor is in cloud computing and their types?

      The hypervisor is a Virtual Machine Monitor which manages resources for virtual machines. There are mainly two types of hypervisors.

      Type 1: The guest Vm runs directly over the host hardware, e.g. Xen, VmWare ESXI

      Type 2: The guest Vm runs over hardware through a host OS, e.g. Kvm, oracle virtualbox

      Advantages and Disadvantages Of Cloud Computing



      What is Cloud Computing?

      Cloud computing is a term referred to storing and accessing data over the internet. It doesn't store any data on the hard disk of your personal computer. In cloud computing, you can access data from a remote server.

      Now, we will learn about the advantages and disadvantages of Cloud Computing.

      Advantages of Cloud Computing

      Here, we will learn what are the benefits of Cloud Computing in your organization:

      Cost Savings

      Cost-saving is one of the most significant Cloud Computing benefits. It helps you to save substantial capital cost as it does not need any physical hardware investments. Also, you do not require trained personnel to maintain the hardware. The cloud service provider does the buying and managing of equipment.

      Strategic edge

      Cloud computing offers a competitive edge over your competitors. It is one of the best advantages of Cloud services that it helps you to access the latest applications any time without spending your time and money on installations.

      High Speed

      Cloud computing allows you to deploy your service quickly in fewer clicks. This faster deployment allows you to get the resources required for your system within fewer minutes.

      Backup and restore data.

      Once the data is stored in a Cloud, it is easier to get the backup and recovery of that, which is otherwise a very Time taking process on-premise.

      Automatic Software Integration

      In the cloud, software integration is something that occurs automatically. Therefore, you don't need to take additional efforts to customize and integrate your applications as per your preferences.


      Reliability is one of the most significant benefits of Cloud hosting. You can always get instantly updated about the changes.


      Employees who are working on the premises or at remote locations can easily access all the could services. All they need is Internet connectivity.

      Unlimited storage capacity

      The cloud offers almost limitless storage capacity. At any time, you can quickly expand your storage capacity with very nominal monthly fees.


      The cloud computing platform helps employees who are located in different geographies to collaborate in a highly convenient and secure manner.

      Quick Deployment

      Last but not least, cloud computing gives you the advantage of rapid deployment. So, when you decide to use the cloud, your entire system can be fully functional in very few minutes. Although the amount of Time taken depends on what kind of technologies are used in your business.

      Other Important Benefits of Cloud Computing

      Apart from the above, some other Cloud Computing advantages are:

        • On-Demand Self-service


        • Multi-tenancy


        • Offers Resilient Computing


        • Fast and effective virtualization


        • Provide you low-cost software


        • Offers advanced online security


        • Location and Device Independence


        • Always available and scales automatically to adjust to the increase in demand


        • Allows pay-per-use


        • Web-based control & interfaces


        • API Access available.



      Disadvantages of Cloud Computing

      Here are significant challenges of using Cloud Computing:

      Performance Can Vary

      When you are working in a cloud environment, your application is running on the server, which simultaneously provides resources to other businesses. Any greedy behaviour or DDOS attack on your tenant could affect the performance of your shared resource.

      Technical Issues

      Cloud technology is always prone to outage and other technical issues. Even the best cloud service provider companies may face this type of trouble despite maintaining high maintenance standards.

      Security Threat in the Cloud

      Another drawback, while working with cloud computing services, is a security risk. Before adopting cloud technology, you should be well aware that you will be sharing all your company's sensitive information with a third-party cloud computing service provider. Hackers might access this information.


      Downtime should also be considered while working with cloud computing. That's because your cloud provider may face power loss, low internet connectivity, service maintenance, etc.

      Internet Connectivity

      Good Internet connectivity is a must in cloud computing. You can't access the cloud without an internet connection. Moreover, you don't have any other way to gather data from the cloud.

      Lower Bandwidth

      Many cloud storage service providers limit the bandwidth usage of their users. So, in case if your organization surpasses the given allowance, the additional charges could be significantly costly.

      Lacks of Support

      Cloud Computing companies fail to provide proper support to the customers. Moreover, they want their user to depend on FAQs or online help, which can be tedious for non-technical persons.


      Despite all the Cloud Computing advantages and disadvantages, we can't deny that Cloud Computing is the fastest-growing part of network-based computing. It offers a great gift to customers of all sizes: simple users, developers, enterprises and all types of organizations. So, this technology here to stay for a long time.


      Top 12 reasons for hosting on the cloud over on-premises

      office Top 12 reasons for hosting on the cloud over on-premises

      As the modern work space continues to evolve rapidly, business owners have to figure out how best they can stay relevant by applying technology to the way they work. Traditionally, businesses would run programs or applications from a physical server or computer within their buildings. But thanks to cloud computing, you can access the same applications over the internet from anywhere, at anytime.

      Typical of any hosting platform, the cloud also has its inherent attributes, advantages, and setbacks. Before making the crucial decision on whether to change from the traditional hosting within the premise, you must understand all the benefits and drawbacks in equal measure.

      This quick read should help you make an informed choice regarding the hosting for your company data.

      Difference between on-premise vs cloud hosting

      It is no surprise that cloud hosting is now more popular than ever, and its promise and allure offer newfound flexibility for companies. From cutting down on the burden of maintenance for your IT team to improving scalability and agility, there is no limit to the benefits it offers.

      On-premise hosting, on the other hand, has for long served as the only available offering, and it can adequately address all the needs of your business. Moreover, such applications are secure, reliable, and allow you to maintain a high degree of control which the cloud cannot offer.

      Regardless, IT decision-makers should look to leverage the cloud to achieve the organisation's goals.

      How you will benefit from cloud hosting

      Here is why you should opt for cloud hosting Australia:

      • Enabling your staff - with the cloud, your staff can access applications and data from anywhere, at anytime. Whether you have staff working on the road or just want to provide your employees the options to work out of the office every now and then, more flexibility is one of the most sought after benefits for your employees. 

      • Future proof - Most businesses still rely on old systems that cannot stand the test of time. However, cloud data is stored in secure servers that are updated regularly to ensure that crucial business data is safely kept for as long as you or your company require it.

      • Predictable costs - Cloud hosting is offered in the form of subscriptions that are paid monthly or annually. Also, Cloud hosting has a flexible billing process where you can adjust your subscriptions to match your company's needs. This predictability makes it much friendlier to your cash flow.

      • Minimal setup costs - Hefty setup costs are a struggle for anyone running a business. With cloud hosting, however, you are not required to purchase or install servers or hardware. You will only pay for the monthly or annual subscriptions.

      • Highly scalable - Cloud hosting is flexible and can be effective even with fluctuating staff  employee numbers. Your tailored cloud solution is able to support your business by growing as your business grows.

      • Saves on time - Time is a luxury that very few people have, but cloud hosting offers your staff more time to ensure increased productivity. Your IT team no longer need to worry about maintaining and replacing internally managed servers and technology, freeing up their time for high-value activities.

      • Data security - In terms of data safety, cloud hosting is generally superior since it has in-built security compliance. However, it is crucial that you perform your due diligence and choose a reputable provider to help find the appropriate solution for your business.

      • Greater uptime guarantees - Cloud hosting providers provide a  minimum uptime guarantee as well as redundancy in place to mitigate the impacts of downtime, so you can be sure that your system will remain available and active around the clock, every day of the year.

      • Greater support levels - You do not have to rely on your IT manager alone for assistance. Instead, your provider will offer local support around the clock.

      • Continuous updates - The beauty of cloud hosting is that your supplier ensures all programs and apps are up to date, and you are always working with the best possible system suited to your business needs.

      • Fast and smooth rollout - Cloud computing ensures faster deployment and seamless integration without changing your current IT system architecture.

      • The provider handles the installation of new features - Who has time to focus on continuous improvement when there's a business to run? Your supplier will take care of your servers while rolling out regular new features like security updates.

      • Cloud hosting - All your data is on the cloud, so you can access it even when outside the premises. This increases productivity while better enables your staff.

      The pros & cons of on-premise hosting

      Still, there are several reasons why small to medium businesses may choose an on-premise system. First, you enjoy more control of your site and tasks roles such as security and updates remains an internal responsibility. Since you have physical control, you have the power to customise your system, choose your upgrades and set your own timelines. You may also incur lower long-term costs, and this could help raise your bottom line. 

      The disadvantages of on premise hosting make it a less than ideal option. For instance, you require significant upfront investment on computers and servers. Also, you rely on your internal IT team for the management and maintenance of the system and for system upgrades. Therefore, lacking a dedicated, skilled, and experienced team could potentially lead to security breaches, data loss, or downtime.

      With data inside the premises, it becomes susceptible to theft and natural disasters. The system also lacks the scalability and agility of the cloud, and cannot be scaled up or down to meet high demand periods or adjusting to accommodate influxes of new staff and an increasing employment.

      Reliable solution to the risks of cloud hosting

      Similar to on premise, cloud hosting can also be disadvantageous if you partner with the wrong service provider. Your systems could be more easily targeted by hackers and your business data could be accessed by third parties. The associated costs can also escalate if not well managed.

      Our Kloud is the ideal provider for cloud hosting and Infrastructure as a Service (IaaS) in Australia, and we have mitigated the risks in many ways. Our managed IT and cloud solution uses a secure firewall that also has the best-practice security procedures and policies. This way, we minimise attack surfaces and ensure a secure and fully patched infrastructure. To add to this, you can also access your information and apps over secure and private internet service.

      Help to determine the best hosting solution for your business. For more information, let's talk.


      Top 10 critical security considerations when starting cloud computing

      Top 10 critical security considerations when starting cloud computing

      Efficient, scalable, and affordable, cloud computing still stands out as the best solution for businesses in every sector. More and more entrepreneurs are moving to cloud computing to increase flexibility, productivity, and profitability. According to IBM, 51 % of IT executives have deployed a hybrid cloud strategy and 69 percent of businesses are already migrating their data to cloud-based storage.

      Many companies, however, may be quickly jumping onto the bandwagon without fully understanding common cloud security concerns. And most importantly, how to best implement a cloud strategy that's tailored to specific business requirements. Without formal protocols and procedures in place, this could have devastating impacts on your operations and bottom line.

      So what are the key considerations to look out for? This short-read has all you need to know about the data security challenges of cloud computing.

      Major Security Considerations for Cloud Computing

      Although the adoption of cloud computing is on the rise, the security of sensitive business data remains a growing concern for many organisations. How then do businesses take advantage of cloud technology and ensure their sensitive data is safeguarded?

      Below are the potentials Cloud Security risks:


      1. Data breaches - These are all too common in the modern world where hacking techniques have become more sophisticated. Compromised data can attract huge financial loss to a business as well as brand reputation that may be impossible to recover. Since most of the cloud computing services are offered by vendors, there is a need for an organisation to review the security measures put in place by service providers. This is to guarantee data security from any eventuality of unauthorised access.

      2. Data loss - Loss of info can result from malicious attacks, deletion, or an unprecedented natural calamity wreaking havoc on servers run by the cloud service provider. A worst-case scenario is where there are no measures deployed to recover the lost information. To curtail such an eventuality, a sturdy network layer with proactive recovery systems should be implemented to recover lost data and protect it from intrusion.

      3. Insecure access points - For multiple devices to access data from any location, they must interact with certain interfaces like API. Hackers can exploit existing loopholes and exploit them. Such vulnerabilities should be identified, and patches developed to seal the loopholes in the system. Also, a rugged firewall with an integrated encryption capability can help to protect systems against malicious attacks and suspicious traffic.

      4. Notifications and alerts - Rather than reacting to a security breach in a cloud network, prompt network security should provide warning beforehand of any identified threat. On-time updates offer a chance to mitigate the threat before it is too late.

      5. DDoS attacks - Similar to most web developers, cloud service providers can also be victims of Distributed Denial of Service (DDoS) attacks that restrict access to cloud servers. Depending on the costs and time necessary to get the network back to operation, a business can incur heavy losses. So your provider should have advanced security protocols in place. This is an effective way of hindering potential DDoS attacks.

      6. Regulatory compliance - As cloud computing becomes widely recognised and a frontier in business operation, governments and authorities have established specific regulations to govern its operations. Laws have been enacted to create a regulatory framework that guarantees data protection and adherence to privacy policies. Your chosen service providers should comply with the set regulations to ensure streamlined operations.

      7. Increasing productivity - One of the main benefits of moving to the cloud is enabling your staff to work anywhere at anytime. With instant access to files and applications for staff on the road or working remotely, productivity and retention will be positively impacted. Prior to your migration however, proper security strategies should be integrated into the design framework. This way, any problems associated with an ever-growing database can be mitigated.

      8. Employees - Staff members could also be a crucial factor to consider before adopting cloud computing. Some of the risks include insider threats and the improper management of systems, thus leading to security threats. To prevent these scenarios from crippling your entire system, you should consider having restricted access and user permissions in place. By adding an extra layer of security from the inside, you're proactively ensuring that your business is not left in a vulnerable position.

      9. Attacks - Malicious attacks on a cloud server or network can be in many forms. From malware, DDos, spyware, phishing attack, and ransomware, there is so much to consider before migrating to the cloud. Malicious programs can be injected into a cloud-based network to extract or damage sensitive information. Also, malware can be deployed to take control of data and servers, rendering them inaccessible.

      10. Insecure Application Programming Interfaces (API's) - API's form an integral component that facilitates access to data, so they are a crucial consideration when shifting to a cloud network. When insecure, they may fail to authenticate the users of the cloud service effectively. An API may be prone to external intrusion, and unintended parties can access databases, customer information and application logs. Your preferred system should protect you from this, and all the other risks.


      Stay ahead of the game

      Cloud computing is a crucial factor that would impact your competitiveness and business success in Australia's current digital revolution. Whether yours is an established entity or just starting up, you can benefit from the new infrastructure by working us.

      OK Kloud provides the basic foundations of Infrastructure as a Service and a working cloud computing system - efficiency, productivity, ensuring you are set for success. We can also help you focus on IT as your core business strategy, ensuring IT is scalable and contemporary.


      By hosting your data on a private cloud, we can provide an effective and secure cloud solution that matches your business needs - you will have uninterrupted access to your data resources. This could eliminate the problems of onsite servers, cut unnecessary IT costs and improving workplace operations.


      You do not need to invest in costly on-site data systems that require extra staff to manage. We can provide a cloud infrastructure tailored to fit your business needs while you concentrate on things that matter most - your business. With advanced backup systems and state-of-the-art technology incorporated in our cloud infrastructure, your data is highly secured from cyber-attacks and can be restored in the nick of time in case of disruptions. These represent just a section of the many reasons to became a partner.

      Tips For Choosing The Best Photocopier


      Tips For Choosing The Best Photocopier

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        This guide is a review of the best business photocopiers we think are suitable for companies looking to save money in the long run. We know that a cheap photocopier is not inexpensive if you need to spend more money to get it to run down the line.

        We have taken into account the photocopier price, durability, reliability and function, we know this investment needs to be long-lasting, so these ten photocopiers offer precisely that. The following photocopiers are all available on Amazon and cost less.

        It's essential to purchase quality copier machines that meet your offices' requirements. Still, it's easy to be blindsided by new models and presume that pricey ones are better in functionality than the cheap ones.

        A photocopying machine is a relatively large investment to make, so having a checklist of things you may need will help when buying a copier. The last tip is to keep in mind that most established companies will offer sound advice as to what photocopying machines to choose and, for additional peace of mind.


        One of the most crucial factors to consider is an obvious one: how much the copier will be used. Works out the number of pages per month that the Photocopier can produce and what the copier will be mostly used for. This will help decide whether you'll need a black and white or coloured copier, the size of its capacity tray and how large the copier will be.

        Scanning Features

        A copier that's connected to a multi-functional device or network is the preferred platform for a quality scanner since the printer can directly send the scan to your email or computer. This is a beautiful feature, especially for those in an office setting. Should you need a scanning part for your everyday undertakings, ensuring whether this feature is built-in should be your top priority.


        Speed relates to the number of copies that can be copied in one sitting. So, consider how much the machine is used per day, whether people often have to use the copier and if a lot of large brochures, flyers or brochures need to be printed. Before buying a photocopier, knowing what you need regarding copy speed is essential to make sure that the unit you go for will be sufficient for your operations.

        Additional Features and Advantages

        As stated earlier, there are many new features added to copiers that aren't necessary to have, but make the unit appear fancier and of higher quality. There are extra functionalities that can enhance your printing experiences, for example, accessibility programs, document editing and automated document workflow solutions. Accessibility programs allow multifunctional devices, scanners, printers and copiers to be controlled by a mobile device.


        Who makes the unit is an important question you should ask yourself before buying. It's not always about the brand, so don't get bogged down by how high their yearly sales might be or how popular they're. Just ensure it's a legal, stable company whose standing is about selling great products. You also want to ensure they also provide inspection and customer service in case you need support.

        Purchasing Options

        When purchasing a copier, find out the payment options available. Monitoring the transaction will be important in the future when you've warranty issues or customer service questions.


        You want to find high value when you search through photocopying machines. Some machines are low-priced, but still, have an overall high quality while other devices are costly and not worth the price.


        Another thing to take into account is whether a multifunctional copier will be a good option. These can incorporate faxing, scanning, printing and copying all in one copier and can save lots of space if you need a copier for a small office, in addition to saving a considerable amount of money compared to running each of these devices separately.

        Top 10 Cheap Photocopiers On The Market



        Canon ImageCLASS D530

        This multifunction copier can print and copy in black and white and can scan in colour. The print speed is 26 pages per minute, and the first copy will be out in a quick 9 seconds. This reliable and functional printer can print multiple pages, duplex print and has an energy saver mode to help save on energy costs.

        The standard capacity of the D530 is 250 sheets, and the resolution is 600 x 600 dpi.


        Canon PIXMA MG2450

        The PIXMA MG2450 is a multifunction machine that can copy, print and scan documents. The print speed is eight monochrome images per minute or four colour images per minute at an impressive resolution of 4800 x 600 dpi.

        There is a quiet mode that makes operation near silent which is perfect for use in small offices.


        Canon ImageCLASS LBP6000

        The ImageCLASS LBP6000 can print and copy 19 black and white pages per minute. There is a quick first print speed of 8 seconds and a 150 sheet capacity.

        The LBP6000 also has an energy-efficient mode and advanced print modes such as poster, watermark and toner saver. There is also automatic duplexing, and the print resolution is 600 x 600 dpi.


        Xerox WorkCentre 3215/NI

        The WorkCentre 3215/NI is a black and white multifunction printer, you can print at speeds of 21 prints per minute. The paper capacity is 550 sheets which are perfect for small businesses. The print resolution is superior, a crisp, clear 4800 x 600 dpi.

        The monthly duty cycle is up to 30000 pages and the WorkCentre 3215/NI is also very energy efficient.   

        Canon ImageCLASS D550

        This black and white multifunction copier can print up to 26 prints per minute and the first print time is a rapid 6 seconds.

        The print resolution is up to 1200 x 600 dpi. The copy resolution is 600 x 600 dpi. Features include duplex printing, a user-friendly control panel and a 250 sheet loading tray.  


        Xerox WorkCentre 6505

        The WorkCentre 6505 is a colour multifunction that can print, copy, scan, fax and email. The print speed is 23 prints per minute for both colour or black and white. The maximum print resolution is 600 x 600 dpi and print features include booklet printing, banner printing, blank pages skips and draft mode.

        The paper capacity is 250 sheets which can be doubled if necessary. The WorkCentre 6505 is energy efficient, and there are additional options that can be added on if necessary.


        Sharp AL-1631

        This black and white desktop copier can copy 16 prints per minute, it can handle paper size up to A4, and the paper tray can hold 250 sheets.

        The copy resolution is 600 x 600 dpi, and there is a time-saving scan once, printing many features. There are also digital automatic, manual and photo exposure modes to help ensure the best prints every time.


        Ricoh 406971 Aficio SP 3510SF

        The Aficio SP 3510SF is a multifunction black and white copier that operates at a speed of 30 prints per minute.

        There is a wide range of document management features, and the delivery is also efficient, crisp and clear at a resolution of 1,200 x 1,200 dpi. The standard paper capacity is 250 sheets, and the Aficio is versatile with the paper sizes it can handle too.


        Xerox WorkCentre 6027/NI

        The WorkCentre 6027/NI is a multifunction colour copier that can copy and print at 18 prints per minute. The paper capacity is 150 sheets, and the maximum print resolution is 1,200 x 2,400 dpi meaning the prints will always be vibrant and clear.

        This is a high-performance copier with many great features including an automatic document feeder, a colour touchscreen and a convenient USB port.

        Canon PC160

        This monochrome copier prints four copies a minute and the first copy is produced in 22 seconds. The paper capacity is 50 sheets making it suitable for small businesses who require low volumes of document copying.

        There is no warm-up time meaning you can start copying immediately; there is also automatic exposure and automatic shut off features. Advantages of the PC160 is that it is compact, lightweight and portable, it also has energy-saving features. This is purely a copier and is best for start-up or very small businesses.

        Top Tips To Remove And Prevent A Photocopier Paper Jam


        What Is A Paper Jam?

        A paper jam occurs when a piece of paper is stuck or 'jammed' in a printer or Photocopier. The user usually has to manually remove the piece of paper from the machine before the print job can continue.

        Paper Jam Digital Display How Does A Paper Jam Occur?

        There are many causes of the paper jam, but it is mainly due to the paper. This can be if it is slightly curled, is stored in a slightly damp environment, is not the weight that was specified at print or is not loaded into the tray straight.

        How Do You Remove A Paper Jam?

        You should have received a guide to your machine when purchased, so consult this first to see if there are specific instructions on how to remove jams on your model. If there isn't one, or you have misplaced the guide, follow these simple steps to help clear the jam:

          1. Like with many technological errors, it is always wise to switch the machine off at the mains, and restart. You might find that the jam will clear itself when the machine warms up.


          1. If the jam doesn't clear, but you can see the paper that is jammed, give it a gentle tug to remove it from the machine.


          1. If you can't see the paper, and your printer has a screen, it will probably tell you where in the machine the jam is (with images for easy location). The machine will give you basic instructions on how to get into the part of the machine that the jam is, and then tell you how to remove the paper.


          1. If your printer doesn't have a screen, you will have to do some investigation of your own, and look in the machine to see where the paper is jammed.


          1. When you have found the paper, gently tug the paper to help guide it out of the machine, tug from both corners, so you don't rip the paper. Some larger models such as MFPs and digital duplicators may have handles to turn that help to get the paper moving.


          1. Once the paper has been removed, open the paper trays, and make sure that the paper is all aligned and not curled, wrinkled or creased ­- replace with the new paper if the paper is not perfect.


          1. Before the print job restarts, you may have to press a button to let the machine know that the jam has been removed.



        How can you prevent paper jams occurring in the future?


          1. Always only use one kind of paper in the tray at any time.


          1. Check with the documentation that came with your printer (or do a quick Google search) to find out what the maximum and minimum paperweights your machine can handle. Never use paper that is too heavy, as it will get stuck.


          1. Ensure you have selected the correct paper thickness/quality in the print controls on your PC before you start the print job.


          1. Always store your paper in a cool, dry place. If any moisture gets into the paper, it is likely to cause it to stick together, meaning multiple sheets of paper can accidentally get fed through the machine, causing jams.


          1. When you add paper to your machine, ensure that the paper is not curled, wrinkled or creased, and is all aligned, using the moveable guides within the paper tray.


          1. Do not overload the paper trays. There are usually guides within the tray, with a 'fill to' line for guidance.


          1. Never open the paper tray while printing is in the process - this will disrupt the print job and is likely to lead to misfeeds and paper jams.