Everyday, technology advances. Unfortunately, not everything marches with it. More and more businesses are still stuck on outdated PBX, or Private Branch Exchange, phone systems. But searching for the right phone system to support your growing business needs can be challenging.
Like any other technology, phone systems are constantly being improved and becoming smarter. With so many new features, it's difficult to keep up to date on what's available and how to make use of them. We've put together a guide with the latest features your business needs to boost office productivity while standing apart from your competition.
Regardless of the size of your business, ensure your search for a PBX has these basic features available:
Automated Attendant: Don't miss out on business with a cheerful voice to greet your customers and alert them that you'll be with them shortly.
Voicemail To Email: Never wait to check your voicemail in the office again, when you can just receive them as e-mails in file friendly audio format (WAV).
Mobile Twinning and Hot Desking: Link your office phone to a cell phone and receive calls anywhere without being tethered to your desk. Gain the freedom to move about as you please, without risking missing a call.
Call Parking and Holding: Have calls held on one phone and received on another. Never again have to worry about receiving a call at an inconvenient location and getting stuck there for the duration.
When choosing the features you need for your phone system, you should also consider hosted PBX or cloud PBX. While both solutions operate off-premise and connect through the Internet, hosted PBX is pay per seat - easy to scale up or down according to your business requirements.
Introducing a hosted phone solution that delivers on all of the basic features plus a dozen of the latest, technologically-inclined capabilities.
Imagine, for a moment, that you're out of the office for the day and you've just missed a very important call on your desk phone. If you don't have a way to follow up immediately, then you're almost guaranteed to lose that lead and any business that it might have brought with it.
But with the LivePBX system, received voicemails can be automatically sent to your email or phone. You can even set your call to simultaneously ring on your desk and mobile, or set an auto-forwarding rule to patch the call straight through to your mobile, no matter where you are.
Below, you'll find just some of the features that makes LivePBX stand out from any other system.