Cloud-based small business phone systems revolutionise the way that businesses interact with each other and with their customers. The world comes together to do business in Melbourne, but your customers could be anywhere. With the reliable VoIP phone service from Our Kloud, your phone calls can route even if the power is out, and your messages will still forward.
Strong communication underpins successful businesses. The way you communicate internally determines how successfully your teams can collaborate and deliver projects efficiently. And having strong customer communications improves your brand reputation and customer satisfaction.
Our business communications systems allow your staff to communicate more effectively with the latest technology that seamlessly integrates into your existing internal and external tools. Whether you're operating with multiple locations, remote workers, or field sales teams, we can bring them together.
VoIP phone tools and unified communications such as live chat, video conferencing, and connected phone systems work to drive employee productivity and customer retention. We design a customised communications system that's just right for you, and continuously improve it as we learn more about your business. Our plans are flexible, scalable, and backed by the most reliable communication technology brands.
We'll help you embrace modern communication and bring your company and customers together.
It's your team. Just communicating better with a Small Business Phone System.
The human voice has the remarkable ability to earn trust, convey empathy and build connections.
That's why we're so passionate about supporting your phone-based teams with the best quality IP desk phones.
Softphones combine the power of voice with the cleverness of software to help teams on the road and remote teams communicate and collaborate.
They work across any device and allow you to use your existing phone numbers, no matter where you are.
Get unified communications and the best of both worlds by combining the connectivity of desk phones with the flexibility of soft phones.
Custom build your ideal phone system and adapt and scale as your growing business needs change.
A business phone system is where multiple telephones are used by businesses in an interconnected way that allows for features like call handling and transferring, conference calling, call metering and accounting, private and shared voice message boxes, etc.
A business phone system can range from just a few telephones in a small business up to a complicated private branch exchange (PBX) system used by large businesses.
Small business phone systems can function over the Public Switched Telephone Network (PSTN) or over the Internet (Internet telephony or VoIP phone system).
A small business phone system can also be delivered as a hosted service (i.e. centrex), which can free companies from having to invest in costly equipment.
Our Kloud's, small business phone service in Melbourne gives you a much bigger range of included calling and productivity features. In most cases, the features you would get in a VoIP plan would need to be paid for separately if you had a traditional PSTN service. VoIP providers offer features such as call waiting, caller ID, do not disturb, E000, music on hold, virtual extensions, and voicemail as standard with a service subscription.
We offer local, personalised support from dedicated account managers and specialised service from some of Melbourne best technicians.
Our goal is to solve your issue in the very first phone call, and if we can't, we follow up quickly to get you back to business as soon as possible.
We regularly ask for your feedback on how we can improve and implement enhancements to our support programmes.
Traditional phone service, or PSTN, has been used by Melbourne businesses for many decades and many business owners are comfortable with their current provider and service. When VoIP first came out over a decade ago, there were a few reported problems with call quality and overall service reliability. However, advancements in technology have made these issues disappear. Business VoIP can give you the same sound quality than a traditional PSTN service, all at a lower price and with better features.
VoIP is just one of the many benefits of an integrated business phone system. Other benefits small businesses receive include:
VoIP stands for Voice over Internet Protocol. VoIP phone service (sometimes referred to as broadband phone service or digital phone service) is a phone service that operates by using your high-speed Internet connection. There are two types of VoIP services: phone-based and computer-based. These services allow you to make phone calls using either your regular phone, an app on mobile devices, or a softphone client on a computer (via a headset with a microphone). As opposed to traditional landlines, VoIP uses your phone or computer to call the number via the Internet. The call is converted to data packets and sent over the Internet instead of through the copper wires that make up a standard PSTN network.
Business telephone systems can be referred to under many names - perhaps you are familiar with terms such as;
Whilst there are a number of different types of business phone systems, each with different features, options and technologies (these differences can be significant or very slight), they are all designed to offer your business with the necessary infrastructure top provide 3 basic services:
With a phone-based service, you use VoIP the same way you use a regular landline: by picking up the phone to answer it, or dialing a number to place a call. On a mobile device, you can use a VoIP-enabled app to connect. Select providers have their own mobile apps for ease of convenience. And with a computer-based service, you can use a softphone to make or answer the calls with a headset, complete with a microphone.
Most providers allow you to call any phone number in the world, whether that number be a local, long-distance, mobile, or international number. However, some computer-based providers may limit you to only other subscribers on that service (commonly known as "User to User"). For your convenience, we list only those providers who allow their customers to call numbers that can be accessed via the regular phone network. VoIP even allows you to talk to multiple users at once! A cool feature that most VoIP providers offer is "Conference Calling " or "Three-way Calling." For business VoIP systems, certain providers also offer Conference Bridges, which can allow for calls between more than three users. Plus, business VoIP phone systems offer other calling features like hunt groups, find me/follow me , and more to ensure that you are always connected.
The quality of VoIP voice has dramatically improved over the past few years. Currently, VoIP calls have voice quality that is at or above the quality of a landline phone.
Please note, though, that voice clarity can differ from provider to provider, and usually depends on the speed (and quality) of your broadband connection. If you want to find out whether or not your current broadband connection supports VoIP, test your connection via our speed test.
Before signing up, you may wish to consult other VoIP users by visiting our forums or checking user reviews for specific providers to see how they match up. Oftentimes, you can also sign up for trial periods through select VoIP providers in order to test out their service.
No, you do not need a computer for phone-based VoIP services. However, you do need an existing broadband Internet connection. You can also purchase a dedicated IP phone; but this is not necessary, as most providers offer a BYOD option. An ATA (sometimes provided free of charge through your VoIP provider) can be connected to your existing phone to a high-speed internet connection. With a computer, one can manage and use different features offered by the provider, but owning a computer is not required for VoIP service.
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